It is now common knowledge that the COVID-19 crisis immediately changed the way people work, as most who went to an office five days a week now work from home. The transition from cubicle to living could be quite difficult, especially for those quarantining with family while also attending zoom meetings and virtual appointments.
If they hadn’t already, businesses had to adopt flexible policies into their day-to-day in order to keep themselves afloat.
F.H. Cann and Associates Inc., a leading customer service and call center corporation, is a prime example of a company that mastered the work-from-home transition. Already notable because of their holistic business model and extensive employee advocacy policies, F.H. Cann and Associates Inc., opens up about what exactly they learned during these unprecedented times.
Keep clear goals in mind
F.H. Cann and Associates Inc., prides themselves in always putting their customer first – and they should. From the start, FHC’s goal is meeting (and exceeding) customer needs.
Pandemic complications aside, FHC has continued to work towards this goal. They offer customized care solutions to their clients to meet their needs and routine analytics reporting to ensure things are running smoothly. Furthermore, FHC trains every employee thoroughly to ensure that no matter who the customer is or what their needs are, they will be helped.
Having a clear goal in mind has helped keep employees focused and motivated to get the job done, even if they’re doing it from their couch.
Have a fail-proof infrastructure
F.H. Cann and Associates Inc., has always prioritized its technological infrastructure, and it has definitely paid off. Since the customer is always their first priority, FHC has gone great lengths to ensure all consumer data is protected.
Their in-house Information Security Program that meets all the requirements of the Federal Information Security Management Act and all of their networks are audited to ensure optimal safety. By having this layer of protection over their employees and clients alike, FHC can ensure customers can get the help they need no matter where in the world they are.
Keep employees happy
Even before the work-from-home transition, F.H. Cann and Associates Inc., prioritize their employees to ensure they felt cared for. That being said, every employee undergoes a robust training program to keep them on their toes.
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They are trained on everything from state and federal laws down to dealing with every type of customer and circumstance. According to its website, “FHC recognizes its staff regularly for outstanding performance, leadership, and administrative services with contests, monthly recap meetings, and employee appreciation events.”
FHC also offers competitive wages, comprehensive dental and medical care, 401(k), and other benefit programs that can help provide the necessary financial security for any parent who is working from home. FHC has been awarded as the winner for Best Places to Work in Collections 5 years in a row.
Since 1999, FHC has been providing clients with contact centers, financial recovery, loan servicing, and business process outsourcing (BPO) solutions. They take a holistic approach to their clients, FHC is committed to delivering productive, professional, and secure services to both their accounts and employees. The Daily Blaze called FHC “a leading provider of customer service, call center, and revenue recovery solutions, and knows exactly how crucial customer-centricity is for success.”
